UPDATE – 9/25/2021
PayPal has gotten back to us. We’re unable to ever use PayPal again.
The reason given by a customer service rep was that “…your account is too much of a risk to continue a relationship with PayPal. This decision is final and irrevocable.” No further information was given and we were told no more information will be forthcoming about what “risk” was posed or what triggered this decision.
We will be able to withdraw the funds that are currently in PayPal accounts after 180 days, if PayPal determines that we don’t owe any of that to third parties. We don’t owe any of this to third parties, but of course it’s worrying given the lack of transparency so far that they could just make something up and keep it.
We’re still trying to figure out how to move forward but, in the meantime, we’ve set up a Venmo account so that we can take in a bit of emergency funding to pay writers, sound editors, and translators for their work in September. Please direct any donations in the near future to this Venmo account: